Job Title: Customer Relationship Analyst

Location: [Lagos]

Job Type: [Full-Time]

Job Summary:

As a Customer Relationship Analyst, you will play a vital role in ensuring that our customers have a positive and satisfying experience with our company. You will be responsible for analysing customer interactions, feedback, and data to identify opportunities for improvement and drive customer loyalty. This role requires a combination of analytical skills, communication skills, and a genuine passion for delivering exceptional customer engagement.

 

Key Responsibilities:

• Customer Data Analysis: 

• Analyse customer data, feedback, and behaviour to identify trends and patterns.
• Use data to develop insights into customer preferences, needs, and pain points.
• Collaborate with cross-functional teams to translate insights into actionable strategies.

• Customer Feedback Management:

• Collect, organize, and analyse customer feedback through surveys, reviews, and other channels.
• Identify recurring issues and recommend improvements to enhance the customer experience.
• Monitor and report on customer satisfaction metrics.

• Customer Engagement and Retention:

• Develop and implement strategies to engage with customers and build long-lasting relationships.
• Create personalized customer experiences through targeted communication and outreach.
• Identify opportunities to increase customer retention and reduce churn.

• Process Improvement:

• Work closely with relevant departments to streamline and optimize customer-facing processes.
• Suggest and implement improvements to enhance efficiency and effectiveness.

• Communication and Training:

• Collaborate with customer service teams to ensure consistent communication and support.
• Provide training and guidance to employees on customer-centric practices.

• Reporting and Documentation:

• Maintain accurate records of customer interactions and data.
• Generate regular reports and presentations to communicate findings and recommendations.

 

Qualifications:

1. Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
2. Proven experience in customer service, data analysis, or a related role.
3. Strong analytical skills and proficiency in data analysis tools/software.
4. Excellent communication and interpersonal skills.
5. A customer-focused mind-set with a passion for delivering outstanding customer experiences.
6. Ability to work independently and collaboratively in a team environment.
7. Proficiency in using CRM software and Microsoft Office Suite.
8. Attention to detail and strong organizational skills.

 

How to Apply:

Interested candidates should submit their resume and a cover letter explaining their qualifications and interest in the position to [hr@nesgroup.org]. Please include “Customer Relationship Analyst Application" in the subject line.

The Nigerian Economic Summit Group is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

 

Application Deadline:

[February 10, 2024]

 

Apply

Job Vacancy: Head of Research

The Head of Research will report directly to the Director of Research and Development. In this role, the prospective candidate will be a resourceful, innovative, and competent Senior Economist and Research Manager and provide support to the Director of Research and Development. In addition, the Head of Research will be responsible for providing extensive research, analysis, management, and interpretation of economic and statistical data to influence government policies and decisions. The candidate will actively contribute to all initiatives (projects/programs) within the Nigerian Economic Summit Group.

Reports To: Director, Research & Development 

Supervise: Economists. Programme Associate, Research Officers & Analysts.

Duties and Responsibilities

• Researching, analysing, and monitoring economic developments and issues of importance to the Nigerian private sector and business community. 
• Provide documents that help to shape government policy on the economy, including investment and trade. 
• Design, prepare and manage research and policy-oriented progammes.
• Prepare economic and special reports as requested by the Director of Research and Development. 
• Compile periodic analysis and interpretation of economic and statistical data through research on economic and development issues. 
• Produce relevant reports to promote a more conducive business, investment and policy environment in Nigeria.
• Prepare discussion papers and memorandums on policy-oriented economic issues. 
• Develop proposals and concept papers, innovate projects, and present and defend the proposals to attract funding partners and donor agencies for the organisation’s projects.
• Carry out other assignment(s) as may be assigned by the Director of Research and Development.

Qualifications and Job Requirements

• Doctoral degree in Economics with verifiable experience in research and publications for at least five years.
• Relevant professional qualification(s) will be an added advantage.
• A minimum of 12 years of cognate experience in a similar role will be preferred.
• In-depth Knowledge of theoretical and practical aspects of economic research and development is required. 
• High-level writing and editorial capabilities. Innovative, creative, proactive and analytical.
• Proficiency in using Microsoft Office such as MS Word, PowerPoint, Excel, etc.
• Managerial and leadership approach to issues. Excellent analytical and reporting skills.
• Ability to demonstrate strong leadership qualities where he or she shows an ability to influence Team members, engage relevant stakeholders and targets, and manage members.

 

How to Apply:

Interested candidates should submit their resume and a cover letter explaining their qualifications and interest in the position to [hr@nesgroup.org]. Please include “Head of Research" in the subject line.

The Nigerian Economic Summit Group is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

 

Application Deadline:

[February 10, 2024]

 

Apply

Job Title: Human Resources Analyst

Location: Lagos

Job Type: Full-Time

Job Summary:

The Nigerian Economic Group seeks a skilled and detail-oriented Human Resources Analyst to join our HR team. The Human Resources Analyst will play a critical role in analysing HR data, conducting research, and providing valuable insights to support strategic decision-making within the organization. This position requires strong analytical skills, attention to detail, and a deep understanding of HR processes and regulations.

Key Responsibilities:

1. Data Analysis and Reporting:

- Collect and analyse HR data to identify trends, patterns, and anomalies.

- Generate regular and ad-hoc reports on HR metrics, such as turnover rates, recruitment effectiveness, and employee engagement.

- Interpret data and provide actionable insights to HR and senior management.

2. Compensation and Benefits Analysis:

- Assist in conducting salary benchmarking and compensation analysis.

- Evaluate benefits programs to ensure competitiveness and cost-effectiveness.

- Participate in the development and implementation of compensation and benefits strategies.

3. Recruitment and Staffing Analysis:

- Analyse recruitment data to assess the efficiency and effectiveness of the hiring process.

- Identify areas for improvement and recommend strategies to optimize recruitment efforts.

- Monitor key performance indicators related to staffing, such as time-to-fill and source effectiveness.

4. Compliance and Policy Analysis:

- Stay up-to-date with labour laws and regulations to ensure company compliance.

- Assist in developing and updating HR policies and procedures.

- Conduct audits and assessments to ensure HR policies are followed.

5. Employee Engagement and Retention:

- Analyze employee survey data and feedback to assess overall employee engagement.

- Identify factors impacting employee retention and propose strategies to improve it.

- Collaborate with HR team to develop initiatives that enhance employee satisfaction and well-being.

6. HR Technology and Tools:

- Maintain and optimize HRIS (Human Resources Information System) for accurate data management.

- Stay current with HR technology trends and recommend improvements or new tools when necessary.

7. Coordinate and assist with the Learning and Development Initiatives of the Organisation.

Qualifications/Requirements:

- Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree or HR certification is a plus.

- At least two years of experience in HR analysis or a similar role.

- Strong analytical skills with the ability to manipulate and interpret data.

- Proficiency in HRIS software and advanced knowledge of Microsoft Excel.

- Knowledge of employment laws and regulations.

- Excellent communication and presentation skills.

- Detail-oriented, organized, and able to work independently or in a team.

- Strong problem-solving and critical-thinking abilities.

How to Apply:

Interested candidates should submit their resume and cover letter explaining their qualifications and interest in the position to [hr@nesgroup.org]. Please include “Human Resources Analyst Application" in the subject line.

The Nigerian Economic Summit Group is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

Application Deadline:

[February 10, 2024]

Job Title: Human Resources Business Partner

Location: Abuja

Job Type: Full-Time

Department: Workforce Management and Academy

Reports To: Head, Workforce Management and Academy

Job Overview

In the role of a Human Resources Business Partner (HRBP) at the Nigerian Economic Summit Group (NESG), your contribution will be crucial in synchronizing our HR strategy with the overarching goals of the organization, spanning across its diverse interventions and Centers. You will function as a key advisor to both management and the leaders of NESG's various centers and initiatives on HR matters, utilizing trend analysis and metrics to devise effective solutions, programs, and policies. As an HRBP at NESG, your responsibilities will include managing complex, cross-functional HR projects, along with maintaining a comprehensive understanding of the Group’s financial stance, future plans, organizational culture, and competitive landscape.

Responsibilities and Duties:

1. Consultancy and Strategy Implementation:

- Provide strategic business partnership and coaching to management and leaders of the different interventions and Centres of the NESG.

- Develop and implement HR strategies that support NESG strategic and business objectives.

2. Talent Management:

- Guide and oversee talent acquisition, development, and retention.

- Manage and resolve complex employee relations issues.

3. Performance Management:

- Conduct regular meetings with respective business units and NESG Centres.

- Analyze trends and metrics in partnership with the HR group to develop solutions, programs, and policies.

4. Organizational Development:

- Provide HR policy guidance and interpretation to the different business units.

- Develop contract terms for new hires, promotions, and transfers.

5. Training and Development:

- Identify training needs for business units and individual executive coaching needs.

- Participate in the evaluation and monitoring of training programs.

6. Employee Relations:

- Manage and resolve complex employee relations issues.

- Conduct effective, thorough, and objective investigations.

7. Compliance and Reporting:

- Ensure compliance with regulatory concerns and reporting.

- Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

8. Collaboration and Communication:

- Provide guidance and input on business unit restructures, workforce planning, and succession planning.

- Collaborate with other HR team members, sharing knowledge and best practices.

Qualifications:

- Bachelor’s degree in Human Resources, Business Administration, or related field.

- Proven experience as an HR business partner.

- Excellent people management skills.

- Analytical and goal-oriented.

- Demonstrable experience with HR metrics.

- Thorough knowledge of labour legislation.

- Full understanding of all HR functions and best practices.

- Master’s degree in HR or related field.

- Relevant industry experience (minimum 5 years experience)

- HR certification (e.g., SHRM-CP, SHRM-SCP).

Preferred:

- Master’s degree in HR or related field.

- Relevant industry experience (minimum 5 years experience)

- HR certification (e.g., SHRM-CP, SHRM-SCP).

Skills:

- Strong interpersonal and communication skills.

- Effective listening and problem-solving skills.

- Ability to build rapport with employees at all levels.

- Strong decision-making and conflict-resolution skills.

Work Environment:

The NESG operates as a forward-thinking think tank and advocacy group, dedicated to transforming Africa into a society marked by inclusivity and a progressive economy. Our efforts span a wide range of sectors, focusing on fostering social, economic, legislative, and political advancement. As an employer that values equality, we offer a modern, flexible workplace attuned to the needs of the twenty-first century. We embrace diversity and strive to maintain an inclusive atmosphere for all our staff. Discover more about our group at www.nesgroup.org, which serves as your gateway to explore our various centres and multifaceted initiatives.

How to Apply:

Interested candidates should submit their resume and cover letter explaining their qualifications and interest in the position to [hr@nesgroup.org]. Please include “Human Resources Business Partner Application" in the subject line.

The Nigerian Economic Summit Group is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

Application Deadline:

[February 10, 2024]

JOB OVERVIEW:

As a Corporate Affairs Analyst at the Nigerian Economic Summit Group, you will play a vital role in managing various aspects of corporate communication, public/private affairs, and stakeholder engagement. Your primary objective would be to help the NESG maintain a positive public image, navigate regulatory issues, and build strong relationships with key stakeholders

 

KEY RESPONSIBILITIES:

1. Providing analytical support and research to assist the Head of Corporate Services on technical and corporate matters.
2. Assisting in maintaining positive relationships with local, national, and global stakeholders critical to the NESG's mission and objectives.
3. Assisting in organizing and documenting Board events and meetings, including preparing meeting notices, managing logistics, and assisting with drafting meeting minutes and board papers.
4. Supporting in the development and execution of administrative and operational plans aligned with the NESG's strategic goals.
5. Contributing to stakeholder management, strategic investment analysis, and participating in corporate communications efforts.
6. Identifying procedural and systematic challenges and providing recommendations for solutions.
7. Assisting in the preparation of reports and conducting briefings as needed.
8. Participating in the development and implementation of corporate planning and statutory compliance initiatives across NESG activities.
9. Assisting in reviewing and drafting statutory and regulatory agreements, contracts, and administrative documents.
10. Supporting efforts to acquire, engage, and retain corporate members.
11. Contributing to enhancing NESG's public relations, corporate image, and reputation management.
12. Assisting in the development and implementation of NESG's corporate strategic communications policy.
13. Collaborating with NESG stakeholders and staff to support the Onboarding process for individual, corporate members, partners, and employees.
14. Contributing to efforts to increase corporate and individual member participation in NESG Policy Commissions Programmes and events.
15. Other functions may be assigned.

 

QUALIFICATIONS/REQUIREMENTS:

1. A bachelor’s/Master’s degree in Law with prior experience in a legal role, preferably with a focus on corporate or business law. Certification in CIPR/CCGP is an added advantage.
2. Proficiency in stakeholder and project management.
3. A strong understanding of corporate governance practices and frameworks.
4. Strong analytical and research and organisational skills.
5. Ability to analyse complex legal documents and provide actionable insights.
6. Excellent written and verbal communication and problem-solving skills.
7. Strategic Thinking.
8. Regulatory Knowledge.
9. Research and Analytical Skills

 

HOW TO APPLY:

Interested candidates should submit their resume and a cover letter explaining their qualifications and interest in the position to [hr@nesgroup.org]. Please include “Corporate Affairs Analyst Application" in the subject line.

The Nigerian Economic Summit Group is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

 

Application Deadline:

[February 10, 2024]

Job Title: Grants Analyst

Department: External Resource Mobilization

Location: Abuja

JOB OVERVIEW:

The primary responsibility of the Grants Analyst would be to manage and oversee the grant application process, ensure compliance with grant requirements, and provide analytical support to optimize grant funding efforts. The ideal candidate must possess strong analytical, communication, project management, and organizational skills. The candidate must also be detail-oriented, capable of working with diverse teams, and have a deep understanding of grant processes, regulations, and compliance requirements.

RESPONSIBILITIES

1. Work closely with the Grants Officer to review the call of applications and pre-award grant processes.

2. Assist in reviewing grantees' monthly reports and follow up on grant disbursements.

3. In liaison with the Grants Officer, maintain and ensure appropriate updates to the Grants Management tracker including the accuracy of data

4. Assist with Grants Unit operation, documentation, engagements with Donors and partners, and updating files and templates.

5. Draft high-quality, clear, concise and compelling Letters of Interest, grant proposals, consultancy proposals, fundraising letters, reports and other documentation under tight submission deadlines;

6. Take reform initiatives from ideation to reality, working across diverse policy and thematic areas in line with NESG’s mandate;

7. Liaise and work with the leadership and members of Policy Commissions/Roundtables/Communities of Practice and where applicable, subject specialists to develop innovative concept notes for grant funding;

8. Support the Grants Operations Officer in maintaining an efficient end-to-end grant management system.

9. Participate in spot checks and quarterly review meetings with the grantee and other stakeholders.

10. Organize the official grant files for audits.

11. Other duties as required

QUALIFICATIONS/REQUIREMENTS:

1. Master’s Degree / Bachelor’s Degree in any business/Science-related course or related field.

2. Project management qualifications such as PMP, PRINCE 2, etc

3. Ability to use basic functions of Microsoft Excel and other Microsoft Office programs.

4. Strong interpersonal and analytical skills.

5. Excellent Verbal and written communication skills.

6. Ability to conduct policy-oriented research and analysis.

7. Knowledge and expertise working with institutional donors.

8. Knowledge of development issues, trends, challenges, opportunities and implications.

9. Ability to conduct systematic analyses of public policy issues.

10. Proficient in developing logical frameworks.

11. Able to deliver quality work within tight deadlines with minimal supervision.

HOW TO APPLY:

Interested candidates should submit their resume and cover letter explaining their qualifications and interest in the position to [hr@nesgroup.org]. Please include “Grants Analyst Application" in the subject line.

The Nigerian Economic Summit Group is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

Application Deadline:

[February 10, 2024]